SERVICE DESK – SERVICE DESK LEAD

JOB SUMMARY

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responds to queries, runs diagnostic programs, isolate problem and determines and implement solution. Maintains computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Administration and internal support of the company’s Personal Computers, printers, servers and related equipment.

  • Provides helpdesk support and resolve problems to the end user’s satisfaction
  • Monitors and responds quickly and effectively to requests received through the IT helpdesk
  • Identify and organize tickets according to priority and distribute tickets to engineers and technicians
  • Sets and loads computer equipment with required items and prepare it for operation
  • Troubleshoot minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor
  • Maintains daily performance of computer systems
  • Responds to queries either in person or over the phone
  • Follow up with customers/clients to ensure issue has been resolved
  • Run reports to determine malfunctions that continue to occur
  • Install, test and configure new workstations, peripheral equipment and software
  • Ensures accurate and precise data entry of all service desk contact into tracking system

Why Apply at Phil-Data?

Competitive salary package (commensurate with work experience)
Competitive commission and Incentives
Promotes work-life balance

For Human Resource inquiries and career opportunities, you may also email us at jobapplications@phildata.com  or upload your profile here: http://www.phildata.com/phildata/careers/

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