At least 5+ years, current, strong, hands on experience with large LAN/WAN/Wireless environments in the following areas: Analysis, architecture, design, networking, configuration, troubleshooting and support.
Must be able to demonstrate operational knowledge of general networking and security technologies.
Operational knowledge of LAN/WAN architecture and how WLAN is integrated into the network.
Experience supporting large wireless networks (Cisco, Aruba or other).
Experience with Aruba wireless controllers, CAPs, RAPs, Airwave tool and ClearPass policy manager preferred.
Experience with DHCP, DNS, VMWare, Riverbed, Linux/Unix servers, Cisco Firewalls/Switches/Routers in a production environment is desired.
Thorough understanding of wireless authentication protocols (802.1x and web captive portal, EAP-PEAP, EAP-TLS), security and network management.
Knowledge of networking and security protocols & the technologies used to secure large enterprise environments.
Knowledge of Aruba 7000 series mobility controllers and all types of access points including Instant Access Points (IAPs), Remote Access Points (RAPs) and 802.11ac Access Points
Ability to use tools to generate heat maps to provide optimal AP placement to produce wireless signal coverage and meet client requirements.
Ability to assist with configuration, tuning and optimization of Aruba WLAN systems
Experience working with vendor support teams and following escalations procedures as required.
Experience configuring IPSEC VPN tunnels between two endpoints and experience with HP or Aruba LAN switches.
ADDITIONAL DESIRABLE SKILLS AND EXPERIENCE:
One or more Aruba/Cisco/Microsoft certifications
Previous experience working in a NOC environment
Knowledge in the use of Lotus Notes
Data Center and cabling knowledge a plus
Service oriented qualifications such as ITIL is preferred
Project Management qualification such as Prince2 Foundation or PMP certification would be advantageous
Other spoken languages may be helpful but not required
Knowledge or Experience with any or all of the below desired o 802.11, wireless analysis & security auditing. (Ability to perform RF surveys a plus) o Packet captures & analysis techniques
LAN/WAN technologies, OSPF,MPLS, IPsec, VPN, BGP, and EIGRP o Writing scripts to assist in streamlining configurations changes and health checks o Developing and implementing BYOD strategies
Developing and implementing wired and wireless Guest Access Controls (Aruba
ClearPass, Cisco ISE)
Microsoft Visio o Android and Apple phones/tablets
BRIEF JOB DESCRIPTION:
Work with other local wireless support members in an office environment providing
(Tier III) level support of a global Aruba (brand) wireless network
Provide incident resolution for all wireless related issues in a global environment which include hardware failure, network connectivity issues, and end user wireless connectivity or performance issues.
Handles high-severity tickets and coordinates with industry partners for resolution if required.
Work with Aruba wireless access points, controllers, switches, ClearPass and Airwave servers.
Collaborate with client’s Networking and Security teams, developer groups and software and hardware vendors to provide optimum system performance and availability.
Incorporate best practices regarding documentation, monitoring, administration, performance tuning, and patching.
Assist in quarterly health checks for audit compliance reviews.
Develop and recommend solutions to enhance system performance and stability
Maintain Aruba equipment and perform system upgrades including code and hardware upgrades and equipment moves
Fine-tune existing wireless networks by adjusting RF settings, client matching, band steering and adjusting/changing areas of the network to provide optimal wireless solutions to the end-user population.
Analyze existing architecture and implementation and make recommendations and changes needed to improve performance or streamline processes.