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Phil-Data Connects Customers To All IT Destinations
Phil-Data can manage all aspects of the customers' basic IT infrastructure - from the end-user stations to the edge of the data center and everything in between.
Phil-Data is backed by a competent team that can handle the everyday issues related to your equipment, connectivity,
standard software - so your staff can focus on essential IT projects. Our services include:
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Server Management. We manage your server infrastructure and continuously monitor servers for performance, technical problems, and security issues. We regularly recommend patches and updates for planned deployment. Issues are logged, escalated and efficiently resolved. We offer provision to backup your server data periodically and rapidly restore lost information to replacement servers. |
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Desktop Management. We provide end-user support, m aintenance services and moves, adds and changes tha t con stitute the bulk of desktop support activities. Our services also include ready IT provisions, image and troubleshoot PCs and peripherals, provide anti-virus and security management, track hardware and software assets, and distribute standard business applications to designated users. |
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Helpdesk Management. We provide a single point of contact and accountability for all IT issues. The helpdesk provides call logging, call filtering and ticket tracking. We build on the expertise, particularly to your environment and manage all issues from call to resolution. We coordinate with your traditional suppliers to ensure seamless support. Regular reporting gives you visibility on service levels and pending issues.
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Network Management. We manage your network infrastructure and continuously monitor internetworking devices for faults. We can analyze the utilization of any perceived performance degradation and recommend possible improvements to meet your desired service level. We can deploy and maintain solutions for a secure network. |
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System Administration. We manage user accounts and group permissions. We can help develop, implement or enforce security policies for your organization, big or small. |
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Disaster Recovery/ Continuity of Business. We plan for possible contingencies, develop procedures and provision, restore backup systems in case a critical site or application fails. We provide a 24x7 point of contact for critical issues and can commit spares availability. |
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IT Staffing. We provide qualified technical personnel to handle 1st level IT issues in coordination with your IT helpdesk and support team. We build on the expertise particular to your environment and free you from most HR troubles. |
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Enterprise Messaging. We plan, migrate, deploy and maintain robust e-mail platforms that can host scheduling, collaboration and workflow applications. |
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Remote Access. We design, implement and support remote access and wireless LAN solutions to extend the reach of your network. We can provision and maintain thin client solutions for lower total cost of ownership. |
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Business Intelligence. We help develop and implement custom solutions for common business problems based on web portals, databases and application suites as we work with the best-of-breed solution partners. |
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Robust Platform. We migrate your business to a standardized environment. We ensure minimal business disruption through proper planning supplemented with modern tools and appropriate end-user training. |
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