Global Cellular Services Specialist

(Voice Services/Invoicing/Internal billing administrator)

Job Description

The Global Cellular Services (GCS) specialist acts as Level 1 support responsible for resolving, coordinating and managing the issues related to the Cellular & Mobile support needs of Fluor employees based in the Philippines, US and Canada. Scope includes but are not limited to Ordering, Inquiry/How To’s, Plan Upgrades, Billing questions and Cost charging. The GCS specialist helps ensure service agreements with preferred Telecoms Providers are met. They serve as point of contact (POCs) for corporate users & IT Cellular Services counterparts from other offices to ensure that proper coordination is followed across all authorized service providers.

The GCS specialist is also responsible in processing and approving internal billing invoices for the accounts assigned under the GCS Team. Additional ad hoc tasks may also be included on the job responsibilities depending on the business need.


Roles and Responsibilities

  • Answering inquiries concerning equipment, services, billing & billing issues
  • Resolving problems related to the billing/services concerns thru coordination
  • with the service provider
  • rdering new service and processing requests to upgrade equipment under an existing account
  • orting service number from one wireless provider to another
  • Processing of Service cancellation/s
  • Assisting with equipment warranty exchanges
  • Assisting in Lost or Stolen Device processing thru advising the user of replacement options and cost
  • Processing service plan and feature changes
  • Generating aging report for accounts with 60+ days payment past due Troubleshooting connectivity issues
  • Creating reports and reviewing overall usage to recommend plan and feature changes
  • Asset management
  • Authorizing on-line access allowing the users with limited on-line access to manage their
  • Invoice processing including monitoring of all invoices for payment
  • Invoice error corrections thru SAP and other internal tools

Why Apply at Phil-Data?

Competitive salary package (commensurate with work experience)
Competitive commission and Incentives
Promotes work-life balance

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